Frequently Asked Questions

Frequently Asked Question.

NFC Topics

Near field communication, or NFC, is a type of wireless communication that transmits a radio field at a close range, typically within about an inch. An NFC exchange always involves a device (smartphone) that initiates the communication, and a target from which the device is receiving information. The target can be a powered “peer,” like two mobile phones exchanging information, or an unpowered “tag” or object, such as a wristband, sticker or key fob.
Radio-frequency identification (RFID) is the wireless non-contact use of radio-frequency electromagnetic fields to transfer data, for the purposes of automatically identifying and tracking tags attached to objects. The tags contain electronically stored information. Some tags are powered by and read at short ranges (a few meters) via magnetic fields (electromagnetic induction). Others use a local power source such as a battery, or else have no battery but collect energy from the interrogating EM field, and then act as a passive transponder to emit microwaves or UHF radio waves (i.e., electromagnetic radiation at high frequencies). Battery powered tags may operate at hundreds of meters. Unlike a bar code, the tag does not necessarily need to be within line of sight of the reader, and may be embedded in the tracked object.

iPhone Xs, iPhone Xs Max and iPhone XR include a new feature for NFC.
The new models will be able to scan NFC tags in the background.
With iPhones 7 to iPhones X, users must first launch an app to enable NFC Reader mode.
iPhone Xs and iPhone XR require no such preamble, the user can simply walk up to a compatible NFC tag, wake the iPhone screen, and scan it …
If you are using and older iPhone you can still retrieve our tag information by.

1. Just open up Safari

2. Go to

3. Enter the 9 letter code printed on the device

Not quite as quick as a tap but equally as effective.


Standard Pet Tags:
Our standard Pet Tags are water resistant and are not effected by limited exposure to water.
We recommend that these tags are used primarily with pets who are mainly indoor pets as extended exposure to water can damage the protective coating of the tag.

Heavy Duty Pet Tags:
Our metal edged Pet Tags are fully waterproof and can be used in both indoor or outdoor locations.

Heavy Duty Key Tags:
Our metal edged Key Tags are fully waterproof and can be used in both indoor or outdoor locations.
Currently there are no plans to introduce a subscription service.
The only charges will be for SMS messaging.
Using SMS mesages to notify your contacts is a setting you can turn on or off in your profile.
When you create a profile we give you 10 SMS messages for free to get you started.
Tap2Assist works anywhere in the world where a mobile internet service is available or there is a computer with access to the internet.

Setting Up Your Device

You can setup an account by following the instructions below.

1. Go to the webpage

2. At the top of the screen is a Register in link.  Click on this.

3. Just fill out the boxes

4. Click that you have read the terms and conditions

That's it.  Your Tap2Assist account is now set.

A confirmation email will be sent to your email address.

Follow the instructions in this email to enable you to log in to your new account.

Once your account has been enabled and you can login the first thing to do is setup your contacts.

1. Login to your account

2. At the top of the screen is a Settings link.  Click on this.

3. In the Menu you will see a Manage Contacts link.  Click on this.

4. You will now see the Contacts Management page.

5. At the top of the page is a Create New Contact link.  Click on this.

6. Fill in the boxes and click the create button.

Your contact is now ready to be assigned to any tag.

If you need to modify your contact details then you can do this from the edit link.

There are 2 ways to register your tag.
Ensure you are logged into the Tap2Assist Portal
If you have an NFC capable phone then.

  • Scan you new Tag.
  • Confirm that the code is correct.
Or if your phone is not NFC capable.
  • Click the Settings Menu Item.
  • Click the Create Tag link that corresponds to your device.
  • Enter the code written on the Tag into the New Tag textbox on the page.
Click the Next Button to proceed to the tag details page.
After filling in you details click the Commit button to save your information.

Trouble Shooting

Click on the button in the top right of the home page marked "Log in"

On the right of the screen there is a Forgot Your Password Link.

Click on this and enter your email address and you will be sent a new password. 

Directions coming soon.

We have designed a fully responsive mobile friendly website that should resize to your mobile device.

It works with virtually all devices and we are constantly testing new screen sizes as they enter the market.

If you have a new divice that is not currently configured in our system you can see the information by rotating the screen into landscape.

If you have a device that is not displaying the site correctly feel free to drop us a line via the contact us page and we will be happy to look into a fix.

How To Videos

Coming Soon